Established in 1991, Khata Mitha is one of the leading caterers in Bhubaneswar. The well-known establishment acts as a onestop destination for exceptional services. The belief that customer satisfaction is as important as their products and services has helped this brand garner a vast base of customers, which continues to grow by the day. The man behind this successful venture, Anup Kumar Bagai, managing director of Khata Mitha, started his journey from a fast-food centre and made this brand into one of the leading caterers of the city. In a conversation with OrissaPOST, Bagai shares his experience in the hospitality sector.

What is the specialty of Khata Mitha brand?

The attributes that differentiate our brand in the market is honesty towards customers, commitment to promises and quality of services. Our clients hold a very important place for us. They trust us and it is our responsibility to ensure that we give them our best service.

How do you face the growing competition in the hospitality industry?

Competition should make you better and not scare you. Healthy competition encourages quality in service. Although, I don’t think I am in competition with anyone but myself. I am trying continuously to improve myself by taking feedback from my clients.

How do you maintain the quality and standard of your food? How do you manage the wastage of food?

Quality is an essence of any business. To maintain the quality and standard of food, we ensure that we use good quality ingredients, keep our kitchen clean and use safe drinking water. To manage wastage, we cook food in required quantities only and if still any food remains, we donate it to the poor and needy.

There must be varying expectations of customers from your firm. How do you tackle their demands and complaints?

In my experience, customers expect quality and value for money. So we try and respond to their demands by giving them flexible options. When you have all the cards on the table it is easy to choose. Taking feedback, both positive and negative, helps to provide better services. We try and minimise complaints by being responsive and giving our clients desired results by taking their feedback and working on it.

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